GN Glass and Aluminum LLC is committed to providing high-quality products and services. If you are unsatisfied with your purchase, eligible products can be returned within 7 days of delivery in their original condition and packaging. Custom-made or specially ordered items are non-refundable. Please contact our customer service team for assistance with the return process.
Terms and Conditions:
- Eligibility: Returns are not applicable to custom-made or specially ordered items, including personalized designs and installations.
- Condition: The product must be returned in its original, unused condition, with all included accessories and packaging intact.
- Process: To initiate a return, please contact our customer service team via email or phone. Provide your invoice and details of the issue for a smooth process.
- Refunds: Refunds will be processed once the returned product has been inspected and approved. The refund method may vary based on the original payment method.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
For further clarification or assistance, feel free to reach out to our customer support team. Your satisfaction is our utmost priority!
